Scopulus.co.uk - Links Ombudsman

Financial Ombudsman Service

This ombudsman deals with all consumers with complaints against financial companies. This includes banking, insurance debt, pensions and investment. This is a one stop shop for most if not all financial areas.

South Quay Plaza,
183 Marsh Wall, London,
E14 9SR

Tel: 0845 0801800
Fax: 020 7964 1001

Adjudicator

Investigates complaints from businesses and individuals concerning the Inland Revenue, Valuation Office Agency and Customs and Excise. She looks into matters concerning excessive delays, mistakes, discourtesy of staff, the use of discretion and poor or misleading advice.

Haymarket House,
28 Haymarket,
London
SW1Y 4SP

Tel: 020 7930 2292
Fax: 020 7930 2298

Law Society Consumer Complaints Service

This organisation is responsible for for regulating solicitors' practices and investigating and complaints in England and Wales. they can carry out a free of charge reviews of solicitors' charges, and deals with compensation.

Victoria Court,
8 Dormer Place,
Leamington Spa,
Warwickshire
CV32 5AE

Tel: 01926 820082
Fax: 01926 431435

Legal Services Ombudsman

investigates complaints concerning a wide range of legal professions including solicitors, barristers, licensed conveyancers, legal executives and patent agents. The ombudsman should be the second point of call after going direct to the professional boards that govern and regulate each particular profession.

3^rd Floor,
Sunlight House,
Quay Street,
Manchester
M3 3JZ

Tel: 0161 839 7262
Fax: 0161 832 5446
DX 18569 Manchester 7

Complaints Commissioner to the Bar Council

They covers the procedure for reporting complaints against barristers and how the Bar Council deals with them, together with publishable findings and sentences by Disciplinary Tribunals and Summary Procedure Panels

Northumberland House,
303-306 High Holborn,
London
WC1V 7JZ

Tel: 020 7440 4000
Fax: 020 7440 4001

Law Society of Scotland, Client Relations Office

Handling complaints about the service and conduct of solicitors is one of the Society's regulatory responsibilities. There has been comprehensive modernisation and change to the system over the last few years.

26 Drumsheugh Gardens,
Edinburgh
EH3 7YR

Tel: 0845 113 0018
Fax: 0131-226 7884

Information Commissioner

enforces and oversees the Data Protection Act 1998 and the Freedom of Information Act 2000. The Commissioner can also help on current issues, bogus agencies, education opportunities, how to make a complaint, news events. Data protection website has information on privacy and electronic communications, approved publication scheme and the public register of data controllers.

Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Tel: 01625 545700
Fax: 01625 524510

Advertising Standards Authority (ASA)

The Advertising Standards Authority is the independent body set up by the advertising industry to police the rules laid down in the advertising codes. The strength of the self-regulatory system lies in both the independence of the ASA and the support and commitment of the advertising industry,

Mid City Place,
71 High Holborn,
London
WC1V 6QT

Tel: 020 7492 2222
Fax:020 7242 3696
E-mail: enquiries@asa.org.uk

Ofcom

Ofcom is the independent regulator and competition authority for the UK communications industries, with responsibilities across television, radio, telecommunications and wireless communications services.

Riverside House,
2a Southwark Bridge Road,
London
SE1 9HA

Tel: 020 7981 3000
Fax: 020 7981 3333

Pensions Ombudsman

The Pensions Ombudsman investigates and decides complaints and disputes about the way that pension schemes are run. It does not deal with complaints about the sales and marketing of pension schemes. He is completely independent and acts as an impartial adjudicator.

11 Belgrave Road,
London
SW1V 1RB

Tel: 020 7834 9144
Fax: 020 7821 0065

Independent Review Service

The Independent Review Service (IRS) carry out independent reviews of discretionary Social Fund decisions. You can apply for a review once your case has been reviewed by the Department for Work and Pensions. The review is quick and easy. The IRS reviews routine cases within 12 days. Urgent crisis loans are dealt with in 24 hours. The review is often successful. The IRS regularly change more than half of community care grant decisions.

4th Floor,
City Centre Podium,
5 Hill Street,
Birmingham
B5 4UB

Tel: 0845 300 1960
Mini-com: 0845 300 1964

Independent Complaints Reviewer

The ICR investigates complaints about the Land Registry, The National Archives, the Charity Commission and the Housing Corporation. When appropriate, she is also able to recommend modest compensation. The Agencies have undertaken to implement her recommendations.

New Premier House (Second Floor),
150 Southampton Row,
London
WC1B 5AL

Tel: 020 7278 6251
Fax: 020 7278 9675

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